EFUND POLICY
At SetIPTV, we strive to provide a reliable and high-quality streaming experience. Customer satisfaction is important to us; however, due to the nature of digital services, refunds are subject to the terms outlined below.
Please review this Refund Policy carefully before purchasing any subscription or service.
Refund Eligibility
Refund requests must be submitted within the applicable refund guarantee period associated with your subscription plan.
To request a refund, please contact us at:
Email: contact@iptvplaylist.ca
Your request must include:
Your order or subscription details
The email used during purchase
A clear explanation of the issue experienced
All requests are reviewed individually by our support team.
Situations Where Refunds May Not Be Granted
Refunds may not be issued under the following circumstances:
Channel Availability
Channel availability, including HD, FHD, and 4K content, may vary depending on region, provider updates, content licensing, or technical maintenance. Specific channels are not guaranteed at all times.
Temporary Service Interruptions
Occasional buffering, interruptions, or temporary downtime may occur due to:
Internet connection instability
Device limitations
Network congestion
Third-party service interruptions
Electronic Program Guide (EPG)
EPG information may occasionally be incomplete, delayed, inaccurate, or temporarily unavailable.
Setup or Installation Issues
We provide customer assistance for setup and activation. Refunds are generally not granted solely due to installation difficulties if support has been offered.
Internet Service Provider (ISP) Restrictions
Some ISPs may limit, block, or affect streaming performance. Users are responsible for verifying compatibility with their network provider.
Device Compatibility
Customers are responsible for ensuring their device is compatible with the service prior to purchase.
Lack of Valid Reason
Refund requests submitted without a clear and reasonable explanation may be denied.
Slow Internet Speed
A stable and sufficient internet connection is required for optimal streaming quality. Performance issues caused by inadequate internet speeds do not qualify for refunds.
Refund Request Process
To request a refund:
Contact contact@iptvplaylist.ca within the eligible refund period.
Include your subscription details and order information.
Clearly explain the issue encountered.
Our support team will review your request and provide a response as quickly as possible.
Policy Changes
We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes become effective immediately upon publication on this page.
By purchasing or using our services, you agree to this Refund Policy.
Last Updated: May 25, 2026
For questions or assistance, contact us at:
Email: contact@iptvplaylist.ca
